FAQs

This is a frequently asked question?

Can I cancel once purchase has been made?

NO cancellations or refunds given. You can reschedule your sessions within a 48 hour time period. All purchases are final.

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Once I make a purchase, is there a time limit to take them?

You can postpone taking your sessions and classes by up to 3 months. Special requests will be given for emergency or unforeseen circumstances.

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Can I re-purchase once my sessions are completed?

You can purchase as many packages as you like, there is no limit.

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Can I take classes and private sessions together?

You can take as many classes as you wish, but make your you don’t overwhelm yourself.

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What is the maximum amount of people allowed to a group class?

It depends, for corporate up to 500 (exceptions upon request). Regular group classes 50.

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What form of payment do we take?

Most forms of payment are excepted: Visa, MasterCard, PayPal, Zelle, Cash Ap.

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How do I handle issues with a third-party involved with your website?

Third-Party products or services, if you have any questions or experience issues related to their products, please reach out to them directly.

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When will our merchandise be available on the site?

Normaknowz merchandise and products will be available on the site to purchase in March 2021

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Do you do office visits?

Due to COVID-19 regulations, office appointments will be available once we resume normalcy as a country. Until then, all sessions will be held via video conference and phone.